August 31, 2021

The survey’s launch comes days after the city filed lawsuits against DoorDash and Grubhub

Last week, the city of Chicago made headlines by filing twin lawsuits against Grubhub and DoorDash in accusing the food delivery companies of deceptive business practices. Now, the city is looking for anecdotes about restaurants and third-party couriers. The city has launched an online survey that asks hospitality workers “about your experiences with meal delivery companies, including but not limited to: DoorDash, Grubhub, Uber Eats, Postmates, and their affiliates.”

Last week, the city filed lawsuits against Grubhub and DoorDash claiming the third-party couriers employed a variety of deceptive practice to bilk restaurants out of money. The allegations include inaccurate menus, being deceptive about fees, and in DoorDash’s case, not properly paying driver tips. Both companies denied all allegations.

While the city has singled out Grubhub and DoorDash, attorneys continue to explore lawsuits against other companies, including Uber Eats and the others listed in the survey. The survey asks respondents for complaints and suggestions on how the companies could improve service. Uber Eats did not respond to a request for comment.

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