“Chicago Sues DoorDash and Grubhub for Alleged Shady Business Practices,” CNET
August 27, 2021
City officials accuse the food-delivery apps of swiping cash from restaurants and their customers.
Chicago is ticked off at DoorDash and Grubhub. On Friday, the city filed lawsuits against both meal delivery services. Brought by the city's acting Business Affairs and Consumer Protection Commissioner Kenneth Meyer, the filings accuse the companies of deceptive and unfair business practices.
The alleged misconduct is specific to each outfit. In the case of Grubhub, the service allegedly spoofed restaurant websites and phone numbers either to charge "routing" fees or to siphon traffic from legit sites, according to a release from the city.
DoorDash is called out for allegedly pocketing customer tips meant for restaurant delivery drivers. The company also imposed a misleading "Chicago fee" that was marketed as a donation to the city but actually went straight to DoorDash, according to the release.